Terms of service

Effective date: 16 October 2026

Last updated: 16 October 2026

These Terms of Service ("Terms") are a legally binding agreement between you and Norevix Group LLC, doing business as CLOUDELLE ("Cloudelle," "we," "us," or "our").

Legal entity: Norevix Group LLC
Store name: CLOUDELLE
Website: https://trycloudelle.com
Mailing address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, Bernalillo County, NM 87110, United States
Customer support: support@trycloudelle.com
Phone: +1 (551) 350-2581

OVERVIEW

Welcome to Cloudelle. Norevix Group LLC operates this store and website, including all related information, content, features, tools, products, and services, to provide you with an online shopping experience for padded play mats and floor mats for families (the "Services"). This store is powered by Shopify, which enables us to provide the Services to you.

These Terms, together with the policies referenced herein, describe your rights and responsibilities when you use the Services. Please read them carefully. They include important information about your legal rights, safe product use, and limitations of liability. Nothing in these Terms affects your statutory rights as a consumer.

By visiting, accessing, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least 18 years of age, or the age of majority where you live, whichever is greater, and that you have given us consent to allow any minor dependents to use the Services only on devices you own, purchase, or manage, and only under your supervision.

To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your name, email address, billing, payment, and shipping information. You represent that all information you provide is true, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS (PLAY MATS)

Cloudelle sells padded play mats and floor mats designed for shared floor time and play at home. Product pages, sizes, materials, and care instructions are provided for general information. Always read the product information and care instructions before use.

Our range currently includes the Essential Comfort Mat, Explore Adventure Mat, Flow Contour Mat, and Plush Luxe Mat. Each mat is offered in different colours, and the Explore Adventure Mat is also offered in different printed designs. Available options are shown on each product page.

Product images: most product images on our website are representative photos supplied by our manufacturer. They are intended to illustrate the product; the mat you receive may differ slightly in colour, shade, texture, print placement, or styling from the photos.

Safe use: our mats are intended for supervised play only. Always supervise babies and young children on the mat. Our mats are not a sleep surface, mattress, or safety device and must not be used for unsupervised sleep. Place the mat on a flat, dry floor surface, away from stairs, heaters, and open flames. Check the mat regularly and stop using it if it is damaged.

We have made reasonable efforts to display our products accurately. Colours, texture, and appearance may differ from what you see on your screen because of your device, lighting, and settings. Sizes are approximate and may vary slightly due to the nature of padded materials.

All product descriptions, pricing, packaging, and availability are subject to change. We may discontinue any product and may limit quantities offered to any person or household.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline your order for any lawful reason, including suspected fraud, payment failure, restricted shipping destination, product unavailability, or pricing error. Your order is not accepted until we confirm acceptance and payment has been processed.

Please review your order carefully before submitting. If you need to change or cancel an order, contact us as soon as possible. Once an order has entered fulfilment or been dispatched, we may be unable to change it, but you can still return it under our Refund Policy. If we do not accept, change, or cancel an order, we will notify you using the contact details provided at checkout.

You confirm that your purchases are for personal or household use and not for commercial resale.

SECTION 4 – PRICES AND BILLING

Prices are shown in pounds sterling (GBP). Prices, discounts, and promotions may change, but the price charged will be the price in effect when the order is placed and will appear in your order confirmation email. Promotions may have separate terms; if they conflict with these Terms, the promotion terms apply to that promotion only.

You agree to provide current, complete, and accurate purchase, payment, and account information, and to keep it updated so we can complete transactions and contact you. You confirm that you are authorised to use the payment method you provide.

SECTION 5 – SHIPPING AND DELIVERY

Shipping, delivery estimates, restrictions, and customs handling are described in our Shipping Policy. Delivery times are estimates only. We are not responsible for delays caused by events outside our reasonable control.

You are responsible for providing a complete and deliverable shipping address. For UK consumers, the products are your responsibility from the time they are delivered to the address you gave us.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including trademarks, brand names, text, images, graphics, video, product descriptions, and their selection and arrangement, are owned by Norevix Group LLC or its licensors and are protected by intellectual property laws.

You may use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, republish, or create derivative works from any material on the Services without our prior written consent, except as allowed by law (for example, brief quotation in a genuine product review).

Shopify's name, logo, and marks are trademarks of Shopify. All other marks are the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we do not control. Your use of third-party tools is at your own risk and subject to the third party's terms. New features we add to the Services are also subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links or embedded content from third parties. We are not responsible for third-party materials or websites. Complaints about third-party products or services should be directed to that third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Cloudelle is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with Norevix Group LLC (Cloudelle). Shopify is not responsible for any aspect of sales between you and us.

SECTION 10 – PRIVACY POLICY

Personal information we collect through the Services is subject to our Privacy Policy. Certain information may also be subject to Shopify's Privacy Policy.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit ideas, suggestions, feedback, reviews, photos, or other content ("Feedback"), you grant Norevix Group LLC a worldwide, royalty-free licence to use, reproduce, publish, and display that Feedback to operate, improve, and promote the Services.

You confirm that you own or have rights to the Feedback, that you will disclose any compensation or incentive received for a review, and that your Feedback is not false, misleading, unlawful, or infringing. We may remove Feedback that is unlawful, offensive, or violates these Terms. Please do not include identifiable photos of other people's children without their parent's or guardian's permission.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

The Services may contain errors relating to product descriptions, pricing, promotions, shipping, or availability. We may correct any error and update information or cancel orders, including after you have submitted an order, to the extent permitted by law. If we cancel an order due to an error, we will refund the amount charged in full.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services to: (a) violate any law; (b) infringe intellectual property or privacy rights; (c) harass or harm any person; (d) submit false or fraudulent information or orders; (e) send spam; (f) impersonate any person; or (g) interfere with the Services or their security, including by uploading malware, scraping, or using bots. We may suspend access if you violate these Terms.

SECTION 14 – PRODUCT SAFETY CONCERNS

If you have a product-quality or safety concern, stop using the mat and contact us promptly at support@trycloudelle.com or +1 (551) 350-2581. Please include your order number, the product name, a description of the issue, and photos if possible. We will review every report in good faith and may ask for further information or for the product to be returned so we can investigate.

SECTION 15 – TERMINATION

We may suspend or end your access to the Services if you breach these Terms. Sections that by their nature should survive termination will continue to apply.

SECTION 16 – OUR PRODUCTS AND YOUR LEGAL RIGHTS

We are under a legal duty to supply products that are as described, of satisfactory quality, and fit for purpose. Your rights if a product is faulty are explained in our Refund Policy. Nothing in these Terms limits any non-waivable consumer rights you have under applicable law, including the UK Consumer Rights Act 2015.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

SECTION 17 – LIMITATION OF LIABILITY

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable, for business losses, or for damage caused by use of the product contrary to its safety and care instructions.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for defective products under applicable product liability law, or for any other liability that cannot be limited by law.

SECTION 18 – YOUR RESPONSIBILITY TO US

If you breach these Terms or misuse the Services, you are responsible for any reasonable losses this causes us.

SECTION 19 – SEVERABILITY

If any provision of these Terms is held unlawful or unenforceable, the remaining provisions will remain in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right is not a waiver of that right. These Terms and the policies posted on the Services are the entire agreement between you and Norevix Group LLC regarding the Services.

SECTION 21 – ASSIGNMENT

You may not assign these Terms without our prior written consent. We may transfer our rights and obligations to another organisation, and we will make sure this does not affect your rights.

SECTION 22 – GOVERNING LAW AND COURTS

If you are a consumer in the United Kingdom, these Terms are governed by the laws of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live elsewhere, you keep the benefit of any mandatory consumer protections in your country of residence.

If you have a complaint, please contact us first so we can try to resolve it.

SECTION 23 – HEADINGS

Headings are for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms by posting a revised version on this page and updating the "Last updated" date. The version in effect when you place an order will apply to that order.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Norevix Group LLC (Cloudelle)
Attn: Customer Support
1209 Mountain Road Pl NE, Ste N
Albuquerque, Bernalillo County, NM 87110
United States
Email: support@trycloudelle.com
Phone: +1 (551) 350-2581